Privacy Policy
Last Updated: May 19, 2026
At Sona, privacy is the foundation of everything we build. This Privacy Policy explains how we collect, use, store, and protect your information when you use Sona: Calm Clarity ("the App"). We write this to be human-readable — not a legal obstacle course.
1. Information We Collect
1.1 Information You Provide
- Voice Recordings: Audio files you create in the App — processed on-device and never stored on our servers.
- Transcripts & Clarity Reports: The text generated from your recordings, stored to your account.
- Account Information: Email address and display name (via email sign-up, Apple Sign In, or Google).
- Preferences: Settings and options you configure within the App.
1.2 Automatically Collected Information
- Usage Data: Screen views and feature usage — anonymized, never linked to journal content.
- Device Information: Device type, OS version, and App version.
- Crash Reports: Anonymized diagnostic data to improve stability.
1.3 What We Do NOT Collect
- Physical address or phone number
- Contacts or photos
- Location data
- Your raw audio files
2. How We Use Your Information
2.1 Primary Uses
- Generating personalized Clarity Reports
- Storing your journal history
- Opt-in push notifications
- Improving app performance
2.2 What We Never Do
- Train AI models on your entries
- Sell your personal data
- Target you with advertising
- Share entries with other users
3. Security
Encryption in Transit
All data transmitted between your device and our servers uses TLS 1.2+ encryption.
Encryption at Rest
All data stored on our servers is encrypted using industry-standard AES-256 protocols.
4. Data Storage and Retention
4.1 Storage Location
Your data is stored on secure cloud infrastructure provided by Firebase (Google Cloud) with servers located in the United States.
Retained for as long as account is active.
Permanently removed within 30 days.
You can delete individual journal entries at any time within the App. To request deletion of your entire account, contact us at contact@sonalistens.com.
5. Data Sharing and Third Parties
We use trusted third-party providers to operate Sona. Each is contractually prohibited from using your data for any other purpose:
Firebase (Google Cloud)
Account authentication, data storage, and crash reporting.
OpenAI
AI analysis of transcripts. No audio is sent. OpenAI does not retain or train on API data.
RevenueCat
Subscription management across platforms.
PostHog
Anonymized usage analytics — screen views only.
6. Your Rights and Choices
Access
Export all your data in JSON or PDF format through Settings.
Deletion
Delete entries anytime or request full account deletion via email.
Opt-Out
Disable analytics or notifications in your device settings.
GDPR (EEA / UK)
You have the right to access, correct, delete, or restrict processing of your personal data, and the right to data portability.
CCPA (California)
Right to know what data we collect, right to delete, and right to non-discrimination. We never sell your data.
Terms of Service
Last Updated: May 19, 2026
By using Sona: Calm Clarity, you agree to be bound by these Terms of Service. Sona is a wellness tool that uses AI to help you reflect and build self-awareness. You must be at least 13 years of age to use the App.
Subscriptions and Payments
- Unlimited voice entries
- Full AI Clarity Reports
- Pattern tracking
- All Monthly features
- Billed once annually
Payments are charged to your Apple ID. Subscriptions auto-renew unless canceled 24 hours before the end of the period. Manage or cancel anytime via Apple ID settings.
AI and Data Processing Consent
Sona uses OpenAI's API to analyze transcripts. By using the recording feature, you consent to this processing. OpenAI does not retain your data or use it to train its models. You must explicitly accept the AI disclosure in-app before your first recording.
AI Disclaimer
Reports are generated by AI for personal reflection only. AI content may not always be accurate. Sona is not a substitute for professional mental health care.
Mental Health Disclaimer
Sona is NOT medical advice, therapy, or counseling. It is a wellness tool for reflection.
If you are in crisis
Contact
If you have questions regarding these policies, please reach out: